Call Center services help the center in reach maximum target.
A Call Center is a industry term referring to a company phone center that handles such services as help desk, customer support, lead generation, emergency response, and telephone answering service, inbound response and outbound telemarketing.
The costs for maintaining those additional data centers can be significant.
As companies look for ways to decrease costs without undercutting the customer experience, the debate over whether to centralize or decentralize call centers is a perennial one.
If the modern business revolution has taught us one thing, it’s that “one-stop shopping” can provide consumers, whether they’re individuals or businesses, with real surplus.
(The assumption was accurate, due to the relatively large number of agents and because salary rates in the new location were either the same or less than at the decentralized sites.) The reason I was involved was because there were also sales people on the analysis team who believed that they...
would lose relationships and possibly business if the contact center operations were centralized into one location. After measuring the hard dollars of projected cost savings against the loss of local service, the company decided to proceed with the consolidation initiative; the cost savings were substantial, while the customer impact was projected to be limited.
Because those data centers support the target company's systems and processes, it is often easier to leave them operational.
Over a period of years or decades, some organizations find themselves with three, four, or even more data centers when they may need only one or two.